Customer Service Rep Lead
About The Position
The CSR Lead will be responsible for the cleanliness and sanitation of the areas assigned and will provide some work direction to custodial staff. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or listen. The employee must be able to lift and/or move up to 35 pounds. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Requirements
- High school diploma or GED required.
- 1 to 2 years related experience.
- CPR/AED/First Aid certification.
- Ability to read and interpret instructions, procedures, manuals, and other documents
- Strong verbal and written communication skills
- Knowledge of cleaning methods and equipment and willing to share with team
- Knowledge of the upkeep and care of the cleaning equipment
- Knowledge of cleaning compounds and chemicals, and their safe, efficient use
Nice To Haves
- May be required to have a valid driver’s license.
- Completed all safety and task training certification.
- May be required to be forklift certified.
Responsibilities
- Perform janitorial duties
- Perform all duties listed on the daily schedule
- Provide work direction and assistance to custodians as directed by Custodial Supervisor
- Assist Custodial Supervisor in scheduling and training staff as needed
- Operate motorized cleaning equipment
- Track equipment inventory, maintenance, and repairs
- Schedule clean up and repairs as needed
- Maintain daily upkeep of assigned area
- Track and maintain supplies inventory
- Assist Custodial Supervisor in purchasing cleaning supplies and equipment
- Perform quality, service, and safety inspections
- Report incidents and hazardous conditions to supervisor
- Report employee personnel and customer issues to supervisor
- Monitor employees for proper use of personal protective equipment, and supplies
- Correct at risk behavior, then report to the supervisor immediately
- Provide recommendations for corrective action on areas that need improvement
Benefits
- SBM offers comprehensive benefit packages. For information about SBM's benefits, please visit SBM's website at: www.sbmmanagement.com/careers
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
