Customer Service Rep - Intercompany Support

TTM•Stafford, CT

2d•Onsite

About The Position

The Customer Service Representative manages customer accounts by working with the customer to develop and facilitate increased business relationships.

Requirements

Must be able to use Excel for data tracking and graphing
Must have good English verbal, written communication and problem solving skills.
Professional phone etiquette
Proficiency in basic mathematics (add, subtract, multiply, divide)
Proficiency in computer skills and Microsoft Office (Word, Excel, Outlook)
Ability to learn and adapt to new computer software
Ability to sit, use a LCD computer screen and keyboard to data entry for up to 10 hours a day
Due to ITAR requirements, applicants must be a U.S. Citizen or a Permanent Resident.
Regular attendance is an essential job function of this position
High School Diploma or equivalent
Account management/Customer Service/Support experience desired

Nice To Haves

Experience in the Printed Wiring Board business desired.

Responsibilities

Works with blueprints, purchase orders, quotes to provide pricing, enters new orders or changes existing ones.
Develop and maintain positive relationships with key customer contacts (Quality, Production Control, Source Inspection, Operations, Site Leadership).
Interact with manufacturing and supervisory personnel to communicate information back to the customer.
Written and oral communication skills are used on a daily basis to facilitate customer or Company concerns, instructions or requests.
Enter, follow and manage quotations.
Respond to RFQ’s (Request for Quotation)
Enter, follow and manage customer orders
Troubleshoot and resolve issues with a sense of urgency.
Deal directly with TTM Production Control to obtain accurate and timely information.
Navigate and utilize TTM’s Oracle business system
Navigate and utilize TTM’s ROQ quoting system.
Facilitates and attends meetings.
Responsibilities include the reporting of all accidents, near misses and safety concerns.
Perform their job duties utilizing the required and appropriate personal protective equipment (PPE).
Full participation in safety training and the ability to understand and follow the directions identified in Job Safety Analysis (JSA), PPE Assessments, Material Safety Data Sheets (MSDS) and all Safety Procedures and Alerts.
Must comply with TTM Export Control Policies and Procedures and all applicable laws including ITAR, EAR and OFAC including but not limited to: a) being able to identify ITAR product on the manufacturing floor and understand that access to these products and related technical data is restricted to only US Citizens and US Permanent Residents; b) recognition of Foreign Person visitors by badge differentiation; c) understand and follow authorization procedures for bringing foreign visitors into facilities (VAL); d) understand the Export and ITAR requirements for shipments leaving the US; e) manage vendor approvals for ITAR manufacturing and services.