Customer Service Rep II

BJC HealthCare • St. Louis, MO

17h • Remote

About The Position

BJC HealthCare is seeking an experienced customer service representative to assist with billing! This individual will be handling inbound calls from BJC patients regarding their bills. Assisting with setting up payment arrangements, taking payments, explanation of insurance coverage, and answering billing questions. Customer service representatives are expected to take about 6 calls per hour on average. Hours: Day shift M-F 8:30 AM-5 PM. Must reside within one of the follow US states: Alabama, Arkansas, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, North Carolina, Ohio, Oklahoma, South Carolina, Tennessee, or Texas. The Customer Service Representative II serves as an advocate for patients and their families. This position provides communication support, guidance, interpretation and education on complex and/or escalated billing, claim status and customer-related inquires. This position is also responsible for assisting patients with outstanding patient balances, which includes the resolution of debit and credit accounts balances based on the information gathered from insurers, physicians, hospital personnel, governmental agencies and patients. Additionally, this position is responsible for training and mentoring junior level staff.

Requirements

• High School Diploma or GED
• <2 years experience

Nice To Haves

• 2-5 years experience
• No Supervisor Experience

Responsibilities

• Handles large volumes of incoming customer inquiries; utilizes customer service skills and tools to accurately identify, research and respond to the customers' inquiry.
• Counsels patients on available payment options, such as payment arrangements, financial assistance, and various local, state and federal agencies which may be available to assist with funding of health care services.
• Review patients account history to ensure all payors have been billed; validates accuracy of payments and adjustments; updates patient accounts with current insurance; documents all actions taken on a patient account.
• Applies advanced skills to aid in resolving complex and escalated patient inquiries and account issues; provides feedback and suggestions to improve service levels and processes.
• Serves as a subject matter expert and resource around customer service, self pay, financial assistance, bankruptcy, deceased and/or other regulatory matters; provides training, guidance, and support to team members towards the achievement of revenue management operational objectives.

Benefits

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED