Customer Service Rep II

Patterson Dental Supply•Ocala, FL

3d•Onsite

About The Position

As an Equine Customer Service Representative, you are responsible for generating new business opportunities, nurturing relationships with existing customers, while working directly with other sales representatives, both internally and externally, to contribute to the companies growth. This is an excellent opportunity for individuals who are passionate about veterinary medicine and sales, have excellent communication skills, and enjoy working in a fast-paced, goal-oriented environment. This position is in-person, Monday through Friday, 8am-5pm EST/EDT.

Requirements

High School Degree or equivalent
Experience in inside sales, customer service, or a related role
Attention to detail and ability to multi-task in a fast-paced environment
Effective verbal, written, and interpersonal communication skills, with a customer first attitude
General computer proficiency including knowledge of MS Office

Nice To Haves

Equine Experience
Associate’s Degree in Animal Science, Agriculture or related field, or equivalent combination of education and experience.
Proficiency in SAP or related ERP

Responsibilities

Develop strong working relationships across the business/functions, as well as with customers and manufacturing partners.
Respond to customer inquiries, troubleshooting issues, and provide timely resolutions, ensuring that every customer interaction is positive and professional.
Communicate any pertinent information received from customers to the outside sales representative or appropriate management.
Identify customer requirements and expectations in order to recommend specific products and/or solutions.
Build and maintain long-lasting relationships with customers and vendor representatives through excellent communication, follow up and support.
Upgrades telephone orders.
Introducing and promoting new products during calls.
May also place outbound calls to existing customers to identify and suggest additional products and increase sales and services.
Accurately process and ensure accuracy of customer transactions in order entry system such as orders, quotes, returns, etc.
Maintain accurate customer and territory records, facility records, and document all customer interactions.
Generation of reports.
Monitor scheduled shipment dates to ensure timely delivery.
Accurately maintain and ensure regulatory guidelines are met according to Company, State, and Federal policies.
Gain understanding of and adhere to Accounts Receivables policies and practices.
Verify price and terms in accordance with standard procedures and customer profitability profiles.
Multitask and work within multiple computer systems and communication platforms simultaneously.
Maintain a current knowledge of company products, policies and procedures.
Ability to work independently and in a team environment.