Customer Service Rep I (60704)

Frymaster•Shreveport, LA

10d•Onsite

About The Position

We are Frymaster! We design, manufacture and supply best-in-class commercial fryer equipment for the global foodservice market. We empower you to grow with us. We recognize you and reward you. We win together as one team. As Customer Service Rep I, you will be responsible for monitoring and keeping track of customer purchase orders, process debit/credit memos, logistics management and provide knowledgeable support for their assigned territory. Work is focused on responding to inbound customer calls and emails related to processing sales orders and resolving routine order/delivery issues. They may train or mentor lower-level CSRs. Reporting directly to the Customer Service Manager, this position is based in Shreveport, LA. This position is open to candidates who are authorized to work and reside in the following states: Alabama, Arkansas, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, Wisconsin or Wyoming. Due to payroll, tax, and employment law requirements, applicants must be located in one of these states at the time of hire.

Requirements

High School diploma or equivalent
1-3 years of Customer Service experience required
Familiar with MS Office applications; ability to operate all related equipment for the role
Customer oriented; capable of effectively dealing with all levels of internal and external contacts
Effective communications and interpersonal skills
Time management skills
Basic planning and problem solving/analytical skills
Able to function in a fast-paced environment coping with frequent changes, delays or unexpected events

Nice To Haves

Manufacturing background preferred but not required

Responsibilities

Entering, monitoring, and tracking customer purchase orders
Process debit/credit memos through the software system
Logistics support/resolutions
Providing knowledgeable customer support for assigned territory
Maintain a good relationship with factory representatives and dealers
Receive customer purchase orders via email for processing
Resolves routine and basic problems and communicates solution or requested information to the customer
Communication with outside sales team and internal departments
May utilize a customer relationship application or database to record activities and research product information
Work is routine or follows standard procedures
May train or mentor less experienced CSRs