Customer Service Rep I-2
About The Position
Our Customer Service Representatives (CSRs) are the first point of contact for customers seeking to resolve concerns. They are expected to be courteous, knowledgeable, and empathetic to the callers' concerns regarding their homes and businesses. The ideal candidate enjoys making customers feel confident that their issues will be handled promptly and professionally. This role involves maintaining good customer relations both on the phone and in person, gathering information to identify and solve problems, confirming, scheduling, and rescheduling services, and setting sales appointments for new customers. Additionally, CSRs will answer billing questions, complete general clerical duties, work collaboratively with Service and Sales teams, sell the value of our services, suggest upgrades, and maintain a positive demeanor while on the phone.
Requirements
- High school diploma or GED
- Excellent listening and communication skills
- Pleasant phone voice and ability to clearly speak and be understood on the phone
- Demonstrate multitasking skills to enter accurate data and type while speaking with customers
- Remain calm and able to work under pressure when busy and help other team members
- Strong attention to detail and willingness to learn
- Excellent organization and time management skills
- Available to work Monday-Friday and Saturdays as needed
Responsibilities
- Maintain good customer relations both on the phone and in person
- Gather information from customers to help identify and solve problems
- Confirm, schedule, and reschedule services for the customer
- Set sales appointments for new customers
- Answer billing questions
- Complete general clerical duties as assigned
- Work as a team with Service and Sales
- Sell the value of our services and suggest upgrades to service
- Smile while talking on the phone
Benefits
- Benefits start Day 1 for Full-Time Colleagues
- Competitive pay
- Performance incentives
- Professional and Personal Growth opportunities
- Training and development programs
- Tuition Reimbursement benefits (for FT Colleagues)
- Health benefits including Medical, Dental, Vision, Disability, and Life Insurance
- 401(k) retirement plan with company-matching contributions
- Vacation days & sick days
- Company-paid holidays & floating holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
