Customer Service Rep - Enrollment

COLORADO NETWORK STAFFING INC•Denver, CO

1d•$25 - $25•Onsite

About The Position

Colorado Network Staffing, Inc. (CNS) is seeking temporary, part-time Customer Service Representatives to support the Local School District in Denver, CO. This position plays a key role in assisting families with school choice and enrollment processes, including answering questions, providing guidance on applications, and performing data entry in student systems. The ideal candidate is responsive, bilingual (English/Spanish preferred), customer-service focused, and comfortable working in a fast-paced environment.

Requirements

High school diploma or GED required.
Experience working with families or children in a customer service or administrative role preferred.
Computer literacy in a Windows-based environment required.
Familiarity with Infinite Campus or other student information systems is a plus.
Bilingual fluency in English and Spanish is highly desirable.
Excellent written and verbal communication skills.
Strong interpersonal and customer service abilities.
Ability to multitask and prioritize in a fast-paced, high-volume setting.
Strong attention to detail and ability to maintain data accuracy.
Integrity in handling sensitive and confidential student information.
Ability to work both independently and as part of a collaborative team.
Flexibility with scheduling during peak service periods.
Reliable transportation required; valid Colorado driver’s license preferred.
All persons hired will be required to verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.

Nice To Haves

Experience working with families or children in a customer service or administrative role
Familiarity with Infinite Campus or other student information systems
Bilingual fluency in English and Spanish
Valid Colorado driver’s license

Responsibilities

Provide front-line customer service and support to families navigating the School Choice process for Denver Public Schools.
Make outreach phone calls to families of students in transition grades.
Answer and route incoming calls and emails related to school options, enrollment timelines, and online application support.
Guide families through the online School Choice application and other enrollment tools.
Enter student data into systems such as Infinite Campus and the School Choice platform.
Utilize multiple systems and databases simultaneously while assisting customers.
Complete assigned tasks and contribute to special projects as needed.
Maintain a welcoming and inclusive environment for families of diverse backgrounds and language needs.