Customer Service Rep/Digital Copier Staff

ARC Document Solutions•Sacramento, CA

17d•$20 - $22•Onsite

About The Position

The Customer Service Rep/Digital Copier Staff role will perform tasks such as processing orders, maintaining communications with customers, and the use and maintenance of printing equipment. The successful candidate is someone who enjoys working in a Print environment. ARC Document Solutions is a global leader in digital printing and technology services, dedicated to helping businesses promote their brand and streamline access to critical information. With a network of over 140 service centers across the USA, Canada, UK, UAE, India, and China, we serve more than 60,000 customers, including some of the world's most renowned brands.

Requirements

High School Diploma or equivalent
Customer Service experience
Exhibit a strong sense of urgency and responsiveness to customers
A basic working knowledge of Windows: Word, Excel, Outlook
A willingness to learn MFG
A working knowledge of various printers: For example, HP Pagewide, Canon Vario Print 110 BW, C850 Image Press C10010VP, or Canon Image Press C10010VP
Maintaining a clean workspace
Must be detailed oriented and organized
Ability to work in a team driven environment
Ability to work in a fast pace, multi-tasking environment
Ability to follow-through and react quickly to situations

Nice To Haves

Prior reprographics or printing experience is not required, but a plus!

Responsibilities

Downloading files
Calibrating printers
File setup
Digital printing
Email and phone communication
Continuous customer contact
Binding
Packaging
Printing documents from letter size to large format construction documents
Converting customer supplied digital files to print ready format
Assembling and binding sets of printed documents
Scanning documents to digital files
Maintaining the accuracy and quality of the documents
Verifying the accuracy of invoices and documents before returning them to the customer
Completing all necessary paperwork to meet department procedures
Converting customers' written request into an invoice
Maintaining communications with customers
Providing quality customer service via phone, e-mail, or walk-in
Process PDF files received through email, delivery, walk-ins, or other channels
Maintaining a courteous “can-do” attitude with internal and external customers
Other duties may be assigned as needed