Customer Service Rep - Counter Sales
About The Position
Louisville Tile of Nashville is seeking a Customer Service Representative for inside counter sales. A Customer Service Representative (CSR) is responsible for maintaining and building relationships with customers. They are the initial impression of the Company and exemplify the customer service standards set by the Company. The CSR handles customer inquiries, complaints, and requests, and provides information about products and services. They also assist customers with technical issues, troubleshoot problems, and process orders. CSRs may also be responsible for revitalizing dormant accounts, upselling products and services, and meeting sales targets. Strong communication and customer service skills, as well as experience in a similar role, are typically required for this position. The CSR must maintain a strong and collaborative relationship with the Warehouse team. CSR must become highly proficient in the utilization and implementation of the Company technology platform including the ERP, Salesforce, order entry systems, and other technology. The CSR can be utilized as Showroom support but will offer support to the entire branch including outside sales representatives.
Requirements
- 3+ years of customer service experience
- High School Diploma or equivalency required
- Proficiency in Microsoft Office products
Nice To Haves
- college preferred
- Understanding the importance of image and presentation as a company ambassador
- Demonstrated willingness to learn about tile and installation materials
- Must be highly proactive
- Strong communication skills and pleasant positive attitude
- Is committed to strong written and oral communication and interpersonal skills
- Demonstrates a desire to thrive in a fast-paced and dynamic work environment
- Is agile to adapt to changing processes and technology
- Provides focus and commitment with respect to attention to detail
- Enjoys and is successful with problem-solving initiatives
- Demonstrates a passion for delivering stellar client services
- Industry experience and market knowledge
- Initiative towards career growth
Responsibilities
- Providing Exceptional Customer Service
- Responding to customer inquiries, complaints, and requests in a timely and professional manner.
- Providing information about products and services to customers.
- Assisting customers with technical issues and troubleshooting problems.
- Processing orders and handling returns or exchanges.
- Upselling products and services to customers including total knowledge of the Pro Shop.
- Proactively working on customer development including reactivating dormant or waning customer relationships
- Meeting sales targets and goals by building a viable book of business.
- Maintaining accurate records of customer interactions and transactions.
- Resolving customer complaints and ensuring customer satisfaction.
- Act as a partner with the outside sales team to provide support for customer inquiries, follow-up questions, and order inquiries.
- Keeping current with new products, services, and promotions to better serve customers.
- Following up with customers to ensure their satisfaction and resolve any outstanding issues.
- Communicating with customers through a variety of channels such as phone, email, and chat.
Benefits
- Paid volunteer time off
- 401(k) with employer match after 30 days
- Benefits after 30 days
- 7 paid holidays and a floating holiday
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
