PCC Customer Service Rep/Community Health Worker

HUMBOLDT-DEL NORTE INDEPENDENT PRACTICE ASSOCIATION•Eureka, CA

36d•$21 - $27•Onsite

About The Position

This position is a pivotal member of the care team, providing front line support for the Priority Care Center, for patients accessing services and the other member of the care delivery team, as well as providing direct outreach to members/patients who need additional supports.

Requirements

High school diploma or equivalent
Two or more years’ experience as a receptionist or community health worker in a health care setting
Understanding of the local health care system
Proficient skills in Microsoft office software and electronic health records
Excellent communication, customer service and multitasking skills
Desire to work as a member of an innovative health care team and doing what it takes to provide excellent services to the patients served.
Valid CA driver’s license and reliable transportation
Fully vaccinated and up to date with COVID 19 vaccination and other standard vaccines.

Nice To Haves

Motivational interviewing/active listening skills’ experience preferred, but not required (will train).
CPR certification preferred but not required

Responsibilities

Providing front line customer service in person, answering incoming calls and emails
Registering patients, scheduling appointments, ensuring new patient packets are completed by patient, confirming patient appointments, verifying insurance eligibility.
Process incoming referrals, confirming completeness and notifying referring providers if incomplete, phoning patients to schedule, and notifying referring physicians when patients have declined the services.
Encouraging patients to enroll in the patient portal, answering patient questions, promoting the portal services, etc.
Maintaining neat and orderly appearance of the lobby/reception area and kitchen, ensuring supplies are well stocked, ordered via Kanban as necessary.
Managing incoming electronic fax queue for Priority Care Center and moving documents to ecw folder, filing/routing documents, per protocol.
Providing support to patients as needed within scope of responsibilities in order to help them obtain the services they may need using motivational interviewing skills
Doing home visits, hospital visits and visit accompaniment as needed
Assisting with population health outreach to ensure members/patients get the appropriate care
Providing support to other members of the care team as needed within scope of responsibilities
Attends team huddles, staff meetings, patient case conferences, etc.
Data entry of assessments, demographics, etc for new patient packets, etc.
Other duties as assigned