Customer Service Rep 1

Primerica•Duluth, GA

2d•Hybrid

About The Position

The Customer Service Representative 1 works in the Field Compensation department delivering exemplary customer service to Primerica agents. The candidate recognizes priority situations, understands when and how to notify appropriate parties, performs all corrections identified during call, and documents all research findings thoroughly. The candidate addresses verbal and written inquiries pertaining to commissions. In addition, the candidate will identify concerns, ask appropriate questions, and respond to inquiries in a concise and courteous manner. This position is the first step in a rewarding career path. Our Customer Service Representatives have a defined opportunity for career growth with detailed steps to receive a promotion. These steps include knowledge, skills, and performance required to progress in the department. An employee can make a plan to obtain what is necessary in each of these areas to achieve growth and success. Primerica offers career growth and opportunities to make your future as productive and rewarding as it can be. Employees can apply to other jobs within our company after being in their position for 1 year.

Requirements

Minimum high school diploma or GED
Excellent PC skills
Intermediate skills in Microsoft Word
Excellent verbal and written communication skills
Excellent customer service skills
Attention to detail
Ability to maintain knowledge of company’s products and procedures
Ability to work under pressure and communicate professionally with irate customers
Strong problem solving and decision making skills
Ability to organize and present facts in a clear and concise manner in both speech and correspondence

Nice To Haves

Minimum 3 year of call center customer service experience is a plus

Responsibilities

Delivering exemplary customer service to Primerica agents.
Recognizing priority situations.
Understanding when and how to notify appropriate parties.
Performing all corrections identified during call.
Documenting all research findings thoroughly.
Addressing verbal and written inquiries pertaining to commissions.
Identifying concerns, asking appropriate questions, and responding to inquiries in a concise and courteous manner.
Handling high-volume calls.