Customer Service Rep 1
Georgia Department of Public Health•District Health Office - Dalton, GA
•Onsite
About The Position
As a Customer Service Rep 1 with the Georgia Department of Public Health, you will join a dedicated group of public health professionals that help support the overall mission and vision of protecting lives of Georgian residents in a variety of ways. Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.
Requirements
- High school diploma/GED
- One (1) year of experience communicating information in a customer service setting
Nice To Haves
- Bi-lingual-(English/Spanish)
- Medical Office Experience
- Two (2) years of medical appointment scheduling experience
- Knowledge of working within M&M software system
Responsibilities
- Answer calls and schedule appointments for six counties within the health district
- Resolves any issues involving scheduling
- Remain updated on information regarding the programs offered throughout the counties
- Assist with interpreting when needed
- Transfer calls to appropriate department
- Ability to multi-task and handle multi-phone lines
- Work within M&M software system
Benefits
- Make a Professional Impact
- Enjoy Workplace Flexibility
- Work with a Dynamic and Diverse Team
- Achieve Career Longevity
- Take Part in a Hands-on Working Culture
- Feel Pride in Where you Work
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
