Customer Service Rep 1

WPAS Inc • Los Angeles, CA

6d • Onsite

About The Position

This is a Union role for a Customer Service Representative who is bilingual in English and Spanish. The position involves handling telephone and face-to-face customer contact at a reception desk, providing accurate information, de-escalating situations, reviewing customer accounts, and maintaining confidentiality. Other duties as assigned may include mail handling and clerical tasks.

Requirements

• 1 year Call Center Experience
• Bilingual in English and Spanish
• Strong Communication, both verbal and written
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• Patience, empathy and professionalism
• Effective time management, prioritization and multitasking skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Basic computer skills, including data entry, website navigation and other software
• Phone skill, including familiarity with complex or multi-line phone systems

Nice To Haves

• Experience within a Third-Party Administrator
• Medical/Dental/Vision Health Payer experience
• Ability to speak multiple languages

Responsibilities

• Handles telephone and face-to-face customer contact at reception desk
• Provide accurate, satisfactory answers to the queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Review customer or client accounts, providing updates and information
• Maintain client and member confidentiality
• Mail handling & other clerical duties
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed