Customer Service Records Technician

Town of Monument•Monument, CO

2d•Onsite

About The Position

Under general supervision, the Customer Service Records Technician serves as the Police Department’s primary front desk representative while performing police records functions. Responsibilities include providing customer service to the public, receiving and documenting reports, processing records and information requests, and maintaining accurate law enforcement records in compliance with applicable laws, regulations, and department policies. Strong attention to detail, discretion, and the ability to handle sensitive information with professionalism are essential for this role. This position performs duties deemed to be safety sensitive. Employees holding this position participate in pre-employment and random drug testing under Town's policies.

Requirements

High school diploma or equivalent required supplemented by one (1) year of related experience.
Valid Driver’s License issued by the State of Colorado; safe driving record and a minimum of two (2) years of driving history.
Possession of or ability to obtain the certification of Notary Public upon hire.
Must obtain and maintain Criminal Justice Information System (CJIS) compliance within six months of employment.
Must pass a conditional post-offer background investigation, motor vehicle record check, and drug screen.
Knowledge of relevant town, state, and federal laws, regulations, and
Knowledge of modern office practices and
Familiar with traffic accident reporting
Excellent interpersonal and communication skills, with the ability to work effectively with a variety of stakeholders.
Strong administrative skills, including handling and processing records accurately.
Skill in the use of computers and various software
Skills in verbal and written
Strong organizational and analytical skills to streamline workflows and meet
Ability to provide a positive customer service attitude towards all people entering the facility or by
Ability to prepare and submit departmental reports efficiently.
Financially accountable, with experience maintaining accurate financial records.
Ability to function effectively and professionally in emergency
Ability to maintain positive working
Ability to operate small office equipment, including copy machines, various databases, and electronic
Ability to operate computers for data entry, word processing, and/or accounting
Ability to work any day of the week, including

Responsibilities

Serves as the primary front desk point of contact for the Police Department
Maintains strict confidentiality of criminal justice information and complies with CJIS/CCIC requirements
Receives and assesses telephone and in-person inquiries, determines appropriate response, and routes requests as needed
Receives reports of crimes and incidents, including accidents, lost or found property, thefts, and criminal mischief, and documents information in official police reports
Enters, updates, and maintains records in the Records Management System (RMS) and related databases
Receives, processes, and responds to requests for information from internal departments, external agencies, and the public
Performs VIN verifications and fingerprinting services as assigned
Collects applicable fees, processes payments, and maintains accurate financial records
Performs general administrative and clerical tasks in support of department operations
Maintains the medication collection box
Serves as notary public; notarizes legal documents such as case filing affidavits, warrants and other materials as required
Maintain confidentiality and security of law enforcement records, protecting sensitive information in accordance with legal and departmental guidelines.
Assist with audits of records for accuracy and compliance with state and federal regulations.
Performs other related duties as assigned