Customer Service / Receptionist

Morins Exteriors • Proctor, MN

1d • Onsite

About The Position

Morin's Exteriors is a family-owned exterior remodeling company serving homeowners throughout Wisconsin and Minnesota. Since 1986, we have specialized in siding, window installation, seamless gutters, and exterior home improvements. As an authorized ABC Seamless dealer, we are known for dependable workmanship, honest communication, and taking care of customers the right way. Our team takes pride in helping homeowners protect, improve, and update their homes with quality products and careful installation. We are looking for someone who wants steady, year-round work with a company that values professionalism, organization, teamwork, and excellent customer service. Our Values Our team is guided by our POWER values: Professionalism - We act with integrity, accountability, and respect. Opportunity - We look for ways to learn, improve, and grow. Workmanship - We take pride in accurate, careful, high-quality work. Excellence in Relationships - We build trust through communication, teamwork, and follow-through. Respect through Gratitude - We value our customers, coworkers, and the trust placed in us. Position Overview Morin's is hiring a Customer Service / Receptionist team member to provide front-office administrative support, answer incoming calls, schedule appointments, and help keep communication running smoothly between customers, team members, and both Morin's locations. This role supports calls for both the Duluth/Proctor, MN and Rice Lake, WI offices. You will answer incoming phone calls, gather information, direct calls to the right person or location, schedule appointments, and assist with general administrative tasks. The right person is friendly, dependable, organized, professional on the phone, and able to keep details moving in a busy office environment. This is a great fit for someone who enjoys helping customers, staying organized, and being an important part of a close-knit team.

Requirements

• Previous customer service, receptionist, administrative assistant, office support, scheduling, or related experience preferred.
• Friendly and professional phone presence.
• Strong communication, organization, and follow-through skills.
• Ability to handle multiple calls, messages, appointments, and office tasks throughout the day.
• Good attention to detail and accuracy with customer information.
• Comfortable using computers, email, calendars, phone systems, and digital office tools.
• Willingness to learn company software such as JobNimbus and QuickBooks Workforce.
• Reliable, punctual, professional, and able to work well with a team.

Nice To Haves

• Experience in construction, remodeling, home services, or a service-based business is helpful but not required.

Responsibilities

• Answer incoming phone calls in a friendly, professional, and helpful manner.
• Support calls for both the Duluth/Proctor and Rice Lake locations, then transfer calls or route messages as needed.
• Schedule customer appointments, estimates, service visits, and follow-ups.
• Greet customers, vendors, and visitors when needed.
• Assist with general administrative work, filing, data entry, customer records, and office organization.
• Communicate clearly with installers, sales staff, office staff, and management.
• Help keep schedules, notes, and customer information accurate and up to date.
• Use company systems such as JobNimbus, QuickBooks Workforce, email, phone systems, and other office tools.
• Provide dependable support to help customers receive timely communication and professional service.

Benefits

• W2 employment.
• 30 to 40 hours per week.
• Steady, year-round work.
• Training and advancement opportunities.
• Company-provided office tools, systems, and support.
• Benefits package available; offerings may vary by location and weekly schedule.
• Supportive, family-like work environment where quality work and excellent customer service are recognized and appreciated.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed