Customer Service Receptionist

Häfele America Co.•Archdale, NC

1d•Onsite

About The Position

We are the largest subsidiary of a privately-held global powerhouse, in the areas of LED lighting, cabinet and furniture hardware, kitchen organization and much more. We offer an exceptional benefits package including medical, dental, 401(k) with company match, employee discount and other perks. There’s a very good reason a large percentage of our employees have been with us for over 10 years – we hire the best, treat people well, and truly provide a family atmosphere that works hard and plays to win.

Requirements

Ability to read, analyze, and interpret office procedures.
Ability to effectively present information and respond to request from managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, commissions, proportions, percentages.
Ability to apply concepts of basic algebra.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.

Nice To Haves

Bachelor's degree (B. A.) from four-year college or university preferred.
One to two years related experience and/or training.
Equivalent combination of education and experience.

Responsibilities

Greeting and registering all Hafele America Co. guests.
Vetting online account registrations based on company policies.
Receiving and answering customer inquiries and requests regarding products, prices, shipment tracing, catalog request from fax or email.
Using computer and administrative knowledge to provide information to customers.
Receiving and directing inquiries from other departments regarding inside sales responsibilities.
Providing office support as required.
Remaining current on changes in policies and procedures.
Performing other clerical duties and projects assigned.