Customer Service Project Engineer

American Electric Power•Tulsa, OK

About The Position

The Customer Service Project Engineer serves as a strategic liaison between customers and internal business functions, supporting complex customer opportunities, infrastructure planning, regulatory compliance, revenue growth initiatives, and customer-focused operational solutions. The role coordinates across Customer Service, Distribution, Transmission, Generation, Regulatory, Engineering, Economic Development, and other business units to support informed decisions, organizational alignment, and successful project execution. Depending on organizational alignment, the position focuses on either customer opportunities and infrastructure planning or customer solutions, revenue strategy, and engineering support. In both alignments, Opportunity Account Manager and Retail & Tariff Resources duties are core functions. The role helps customers and internal stakeholders evaluate service options, navigate utility processes, understand tariff and rate considerations, and develop solutions that balance customer needs with operational, engineering, financial, and regulatory requirements. It also leads or supports customer agreements, contract frameworks, governance, negotiations, and execution.

Requirements

Bachelor’s degree in business, project management, engineering, or a related discipline.
10 years of professional experience supporting customer, utility, infrastructure, energy, regulatory, operational, engineering, or project management functions.
Demonstrated experience leading complex projects and collaborating across multiple business functions.
Strong analytical, financial, communication, and problem-solving capabilities.

Nice To Haves

Professional Engineer license or ability to obtain licensure.
Experience in electric utility customer programs, transmission, distribution, generation, regulatory affairs, tariffs, rates, contract management, or economic development.
Experience supporting large commercial, industrial, or strategic customer initiatives.

Responsibilities

Serve as a primary point of contact for customer opportunities, strategic customer initiatives, and complex service needs.
Coordinate customer opportunities from initial evaluation through planning, execution, and ongoing relationship support as an Opportunity Account Manager.
Provide guidance on retail tariffs, rate structures, service requirements, and potential billing impacts.
Coordinate cross-functional teams to evaluate, prioritize, and implement customer-focused solutions.
Support complex customer projects involving operational, engineering, regulatory, financial, and commercial stakeholders.
Evaluate customer requests and align customer needs with company capabilities, standards, and strategic priorities.
Develop analyses, business cases, project recommendations, and presentations for customers, internal stakeholders, and leadership.
Monitor project progress, identify risks or barriers, and facilitate issue resolution.
Support economic development activity and large-customer growth opportunities through coordinated project management and technical consultation.
Build working relationships with customers and internal partners, communicating technical, financial, and regulatory information clearly.
Lead or support customer agreements, contract frameworks, governance activities, contract negotiations, and execution.
Support generation strategy and planning by connecting anticipated customer growth and load opportunities with generation and resource planning activities.
Manage and monitor customer opportunity portfolios, including pipeline status, prioritization, timing, conversion, dependencies, and risk.
Liaise with transmission organizations and internal transmission stakeholders on customer-related planning and project needs.
Coordinate interconnection, infrastructure, and behind-the-meter project discussions and evaluations.
Facilitate cross-business-unit communication to assess feasibility, establish readiness, clarify handoffs, and support project execution.
Identify and advance process improvements in customer project planning, coordination, and delivery.
Support contribution-in-aid-of-construction determinations, application review, and revenue justification analyses.
Perform financial and business evaluations related to customer investments, non-standard service arrangements, and growth opportunities.
Provide technical consultation for distribution engineering projects, emerging technologies, and customer energy solutions.
Support demand-side management, distributed energy resource initiatives, and customer-facing pilot programs.
Partner with operations, engineering, finance, and regulatory teams to align customer solutions with company standards, tariffs, and strategic objectives.