About The Position
Sutherland Bulgaria is hiring Customer Service Professionals to support Spotify users in a fully remote role from anywhere in Bulgaria. The role provides non-voice support exclusively through email and chat, with no phone calls. The contract is fixed-term from November 6 to December 23 and is full-time. The role supports users of Spotify, a global digital music streaming platform, by answering common how-to and FAQ questions, helping with account management and payment issues, and guiding users through troubleshooting steps. Training and work are fully remote.
Requirements
- Fluency in French at C1 level.
- Fluency in English at C1 level.
- Valid EU work permit required to work in Bulgaria.
- Availability to work flexible shifts, including weekends.
- Excellent communication skills.
- A positive, problem-solving attitude.
Nice To Haves
- Previous customer service experience.
Responsibilities
- Provide email and chat support to Spotify platform users; no phone calls are required.
- Answer common how-to and FAQ-type questions.
- Assist with account management and payment-related issues.
- Guide users through troubleshooting steps with patience and clarity.
Benefits
- Food vouchers.
- Partially covered Multisport card.
- Performance bonuses.
- Training and career growth opportunities.
- Digital HR services and 24/7 psychological support.
- Recognition and referral programs.
- Employee events and wellness initiatives.
- Learning platforms and certification support.
- Fully digital onboarding and contract signing.
- Exposure to global business and an inclusive, multicultural environment.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
