Customer Service Professional III

Current Lighting Employee Co LLC•Greenville, SC

12d•$50,000 - $55,000

About The Position

The Customer Service Project & Sales Enablement Specialist is responsible for supporting key business initiatives through reporting, project management, sales enablement, training, and customer service support. This role serves as a subject matter expert for large projects, providing a high-touch customer experience from the presale phase through order entry and order release. The position also plays a critical role in developing and delivering training programs that support the Customer Service organization.

Requirements

Minimum of one (1) year in current position.
Consistently meets or exceeds performance expectations, as demonstrated through performance reviews.
Strong project management and organizational skills.
Comfortable with public speaking and presenting to groups.
Proficient in Microsoft Excel and PowerPoint.
Strong written and verbal communication skills.
Ability to manage multiple priorities and work effectively across departments.
Customer service, sales support, or project coordination experience.

Nice To Haves

Customer Focus
Communication & Presentation Skills
Project Management
Problem Solving
Analytical Thinking
Cross-Functional Collaboration
Training & Development
Attention to Detail

Responsibilities

Manage and maintain Customer Service CS1 and OEWB reports
Analyze reporting data to identify trends and opportunities for improvement.
Partner with business leaders to support the long-term migration of reporting and analytics into Power BI.
Provide insights and recommendations to improve operational performance.
Support large-scale projects valued at $250,000 or greater.
Provide "white glove" service to customers and internal stakeholders from the presale process through order dating.
Coordinate cross-functional activities to ensure successful project execution and customer satisfaction.
Serve as a key point of contact for project-related communications and escalations.
Develop and deliver training programs for Customer Service team members.
Lead onboarding and training initiatives for new hires.
Create and maintain training materials, presentations, and process documentation.
Facilitate classroom and virtual training sessions for employees at various experience levels.
Provide specialized customer service support for Daintree Commercial & Industrial (C&I) customers.
Assist with issue resolution, process improvements, and customer communications.
Collaborate with internal teams to ensure customer requirements are met.