Customer Service Product Specialist I

AOB Products Company • Columbia, MO

6h • Onsite

About The Position

Reporting to a Customer Service Supervisor, the Customer Service Product Specialist is expected to be passionate about the products and communicate clearly and concisely while understanding consumer needs. Candidates should demonstrate strong technical aptitude and the ability to understand, explain, and troubleshoot products with customers. Ideally, they are familiar with the outdoor industry and are users of the company's products.

Requirements

• Excellent communication
• Sense of urgency and results oriented
• Self-motivated and able to train and mentor others
• Team orientation
• Detail oriented with ability to successfully multitask
• Flexibility & ability to deal with continual change
• Proven experience in customer support or a related role
• High School Diploma
• Strong communication skills, both written and verbal

Nice To Haves

• Post-high school education a plus
• Experience in a warranty/service department a plus
• Familiarity with the outdoor industry and being users of the products
• Microsoft Suite (outlook, excel, teams) proficiency
• Salesforce Service and Commerce Clouds proficiency
• Passions & Interests: Outdoors, hunting, shooting, fishing and/or camping

Responsibilities

• Providing a positive customer experience
• Responding to all customer inquiries phone, mail, and email
• Assist customers with product information, order status, and issue resolution
• Gaining a working knowledge of products from assigned brands to become a subject matter expert on specific brand products
• Maintain product related technical and service information to be distributed to the Customer Service team
• Support customers with troubleshooting, problem resolution and performance improvement recommendations
• Proactively resolve product issues
• Diagnose and troubleshoot technical issues with products, guiding customers through solutions and, when necessary, escalating more complex problems to the appropriate teams

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees