Customer Service & Procurement Analyst

Colossal Contracting LLC • Annapolis, MD

5h • $19 - $22 • Onsite

About The Position

Colossal Contracting, LLC is looking for a Customer Service & Procurement Analyst to work out of our Annapolis, MD HQ. An ideal candidate will be a self-starter looking to take their first steps towards a long-term career. This individual will interact with customers on a consistent basis while functioning in a support role for multiple departments within the company including Project Management, Sales, Federal Programs and ARAP.

Requirements

• 1-2 year of experience in a customer facing role.
• Ability to creatively solve challenging problems
• Must be able to manage multiple tasks simultaneously, prioritize workload effectively, and thrive in a dynamic and complex environment.
• Passion for customer service.
• Extremely organized and detail oriented.
• Strong communicator that can work without direct supervision or detailed direction.

Nice To Haves

• Associates or bachelor’s degree in a business or technical disciple is preferred.

Responsibilities

• Proactively reach out to clients to perform quality assurance checks.
• Work with sales and PMO with tracking of shipments/deliveries.
• Assist ARAP with invoicing when needed.
• Assist PMO with managing proper documentation.
• Work with sales and PMO to complete Sales to PMO checklist.
• Create schedules for projects.
• Assist in RMA’s process as needed.
• Assist PMO in maintaining POP dates and helping projects stay on schedule.
• Obtain technical certifications as needed.
• Fulfill office and operational duties as needed.

Benefits

• Competitive base pay ranging from $19-22 an hour.
• PTO
• 100% Employer paid Health, Vision, Dental insurance for Employee
• 401k

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree