Customer Service Processing Associate

Trove Brands • Lehi, UT

1d • Onsite

About The Position

As a Customer Support Processing Associate, you’ll work closely with the customer service team, handling a wide array of customer inquiries. You will also contribute to strengthening customer relationships by offering kind, connected processing support for our customers.

Every role at Trove Brands is critical to our successful functioning as a whole. Your specific responsibilities as a part of our team will include:
Promptly and accurately resolve order errors and communicate next steps and resolutions to customers.
Work with customers to resolve order errors and facilitate order movement.
Identify and improve process inaccuracies.
Connect via chat or email with roughly 70–100 customers daily.
Provide primary phone support for Trove Brands.
Engage in a variety of processing tasks to facilitate order movement.

Requirements

• Connect via chat or email with roughly 70–100 customers daily.
• Provide primary phone support for Trove Brands.
• Engage in a variety of processing tasks to facilitate order movement.
• Adept at contributing their personal expertise to a collaborative work environment.
• Service mindset.
• Ability to anticipate problems, offer proactive resolutions, and treat customers with empathy and care.
• Recognize the importance of facilitating meaningful and impactful connections with customers and find meaning and purpose in the role.

Responsibilities

• Promptly and accurately resolve order errors and communicate next steps and resolutions to customers.
• Work with customers to resolve order errors and facilitate order movement.
• Identify and improve process inaccuracies.
• Connect via chat or email with roughly 70–100 customers daily.
• Provide primary phone support for Trove Brands.
• Engage in a variety of processing tasks to facilitate order movement.

Benefits

• Comprehensive medical, dental, and vision care
• 401k package with employer matching
• Paid Time Off
• Maternity/Paternity leave
• Full indoor basketball/volleyball court
• Fully equipped fitness center (cardio, weights, functional fitness area, lockers and showers, etc.)
• Yoga studio
• Meditation/Nap room

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed