Customer Service PIC

Three Bears Alaska Inc • Ketchikan, AK

2d • $0 - $18 • Onsite

About The Position

Customer Service PICs oversee team members, coordinate activities and uphold standards for the Front-End department. This role includes ensuring a high level of productivity and customer service and supervising front end members.

Requirements

• Must be 21+ Years Old

Nice To Haves

• A High School Diploma or GED is preferred.
• Supervisory Experience Preferred.
• Customer service, math, computer skills preferred.

Responsibilities

• Successfully complete forklift certification training and maintain certification for the duration of employment.
• Greet customers, answer questions, thank customers and provide prompt and courteous service.
• Determine the correct number of registers needed to accommodate customers and maintain productivity.
• Coordinate team member breaks, lunches, and side tasks.
• Coordinate with other departments for help or assistance as needed.
• Arrange register fund increases and change orders, deliver lock-up merchandise, verify prices, approve checks, assist with cashier questions, override register system flags and correct problems to enable smooth flow of customers through the lines.
• Observe employee performance and paperwork to determine that proper department procedures are followed.
• Provide training, encouragement, advice and feedback to cashiers.
• Perform cashiering, boxing, and other front-end duties as necessary, upholding safety and security procedures.
• Assist customers with questions and problems regarding merchandise, payment, or service to provide prompt and courteous customer service.
• Make supply orders, arrange for equipment maintenance and repair, track employee errors, and oversee customer service desk.
• Assure return and exchange procedures are followed.
• Assist in training of new cashiers.
• Operate manual pallet jack, wheeled carts, trash compactor, cardboard baler, product marking gun, shrink wrap machine, wrench, screwdriver, pliers, box knife.
• Perform other functions as necessary or assigned.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Colonial Life Elective Benefits
• 401(k)
• Paid time off
• Holiday Pay
• Automatic Raises of $1.00/hr every 1,040 hours worked
• Auto raises will be provided based on straight-time hours worked until top of pay scale is reached

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED