Customer Service Parts Rep 1

PARK INDUSTRIES INC•Saint Cloud, MN

2d•$22 - $27•Onsite

About The Position

The Customer Service Parts Representative 1 is responsible for supporting Park customer’s needs. This position handles and processes all inquiries related to parts orders and the processing of return parts under warranty for repair or replacement. The Customer Service Parts Representative 1 provides Park’s customers with an excellent experience by ensuring that they are satisfied through communicating effectively and professionally both written and verbal ensuring that customers have the information they need to resolve their issues.

Requirements

High school diploma or equivalent, required
1+ years Direct Customer Service work experience
Experience in a manufacturing environment

Nice To Haves

Associates degree in related field, preferred

Responsibilities

Provide subject matter expertise on two designated Park machines and acquire familiarity with additional machines
Respond to customer parts-related inquiries regarding Park equipment through phone calls and emails. Assess the parts needs of the customer, process purchase orders, and arrange for timely delivery
Provide procedural guidance to customers on their Park Equipment via phone, email, or messaging
Process parts returns: verify customer needs and desires, process Park paperwork, provide return labels, ensure returns are delivered to Park warehouse or returned to appropriate vendor
Make financial decisions in areas of customer good-will and warranty in alignment with Park’s business strategy
Establish and maintain relationships with customers and help to deescalate situations as needed
Work with transit companies to locate lost shipments and ensure timely deliveries
Provide over the phone machine support for Park Industries Field Service Technicians and Installers
Coordinate with other associates, departments, or vendors to meet customer needs
Work with engineering to provide NCR, ECR, or critical information on issues to identify trends
Attend training opportunities offered at Park
Perform other work-related duties as assigned