Customer Service / Order Processing Representative

Pomps Tire Service•Joliet, IL

2d•Onsite

About The Position

At Pomp’s, we don’t idle—we drive careers forward! As a leading tire service company since 1939, we’re built on hard work, dedication, and a commitment to excellence. We’re currently looking for a Customer Service / Order Processing Representative to join our team and play a critical part in our daily operations. This dynamic role supports our ordering process and customer service operations.

Requirements

High School Diploma or equivalent required
Previous experience in customer service or order processing (automotive/tire industry a plus)
Strong attention to detail and data accuracy
Excellent communication and problem-solving skills
Comfortable working with order entry systems, email platforms, and basic office software
Positive attitude, reliability, and strong organizational skills
Cash application experience preferred
Strong 10 key/keyboarding skills
Exceptional attention to detail and accuracy while multitasking effectively
Must have confidential and ethical conduct
Ability to regularly lift, push, or move 10 pounds; occasionally lift, push, or move 25 pounds
Ability to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines

Nice To Haves

automotive/tire industry experience
Cash application experience

Responsibilities

Answer inbound calls, emails, and messages from customers, dealers, and partners
Assist customers with product inquiries, order status, and general support
Enter, update, and process orders with accuracy and attention to detail
Coordinate with warehouse and logistics teams to ensure timely fulfillment
Handle returns, exchanges, shipping issues, and other order-related concerns
Maintain accurate customer records and documentation
Provide friendly, professional, and proactive communication at all time
Perform additional duties as assigned to support department operations