Customer Service And Order Management

Aston Carter

3d•Onsite

About The Position

We are seeking a detail-oriented Customer Service & Order Management Specialist to serve as the primary point of contact for customers and OEM partners. This role manages inquiries, processes orders, and resolves issues from start to finish while ensuring accuracy, responsiveness, and customer satisfaction in a fast-paced environment. Automotive industry experience is highly preferred.

Requirements

Customer service experience in a fast-paced or high-volume environment
Experience with order processing and CRM systems (HubSpot preferred)
Strong communication skills across phone, email, and chat
Excellent attention to detail and data entry accuracy
Ability to manage multiple priorities and work independently
Strong problem-solving and conflict resolution skills
Proficiency in Microsoft Office

Nice To Haves

Experience in the automotive industry (auto parts, dealership, repair shop, or OEM) strongly preferred
Familiarity with automotive parts, service processes, or order workflows is a plus

Responsibilities

Act as the main point of contact via phone, email, chat, and in-person
Handle customer inquiries related to products, parts, orders, pricing, warranties, and account support
Process and manage orders from entry through completion, including tracking and updates
Monitor shipments and proactively communicate order status or delays
Resolve customer issues by identifying root causes and delivering effective solutions
Maintain accurate records and documentation in HubSpot CRM
Respond to all customer communications promptly and professionally
Support warranty claims, parts replacements, and related documentation
Collaborate with internal teams to ensure timely and accurate fulfillment
Escalate complex issues as needed while maintaining ownership through resolution