Customer Service Operator

Schweitzer Engineering Laboratories•Pullman, WA

11d•Onsite

About The Position

This role focuses on providing high-quality telephone service, assisting customers with various support activities, and contributing to process improvement. The company emphasizes employee ownership and offers a supportive work environment.

Requirements

2+ years of experience with organized, friendly customer service
Excellent phone etiquette, professionalism, and communication skills
Strong writing, documentation skills, and speaking skills
Ability to learn new skills and assume new responsibilities
Ability to work cooperatively in a team environment
Background check results satisfactory to SEL
Negative drug test result(s)

Nice To Haves

Word processing skills, including MS Word and Excel
Computer operation skills, including email and web browser usage
Ability to compute, record, and proofread data and other informational records with minimal errors

Responsibilities

Provide the highest quality telephone service to customers, suppliers, fellow employees, and community members; route calls to requested destination while following security procedures.
Assist in finding technical coverage and creating cases in SEL’s business systems to provide outstanding service to our customers. Document and share customer feedback with regional leadership.
Engage in customer support activities including the entry of sales orders, RMAs, and the routing of quotation and support emails.
Manage and assist customers with account information, including granting access, changing passwords, unlocking accounts, and updating information while following security protocols for accounts on the website.
Assist in the creation of company accounts and the conversion of customer leads in SEL’s business systems.
Initiate process improvement suggestions.
Follow and apply SEL Values, Principles of Operations, and World Class Manufacturing Principles.
Other duties as assigned (may include office administration and other support duties).