Customer Service and Warehouse Operator

Cummins•Wichita, KS

10d•Onsite

About The Position

Under some supervision, follow established procedures and guidelines to receive, handle, store, perform system transactions and dispatch goods in a factory or warehouse. Receive incoming goods; check for damage and for discrepancies between goods and invoices. Accurately sort, label, store goods and arrange storage to optimize warehouse space. Pick, pack, and dispatch outgoing goods according to written or verbal requests or orders. Certified to operate forklifts or other warehouse machinery. We are looking for a talented Customer Service and Warehouse Operator to join our Distribution business in (Wichita, KS). This is 100% onsite.

Requirements

Experience working in warehouse, distribution, manufacturing, parts, or logistics environments
Ability to safely operate powered industrial vehicles and warehouse equipment
Experience receiving, storing, picking, packing, and shipping materials
Strong attention to detail with the ability to perform inventory and quality control activities
Ability to use warehouse systems, scanners, computer applications, and inventory management tools
Strong customer service and communication skills with the ability to assist internal and external customers
Ability to work independently, prioritize tasks, and maintain accuracy in a fast-paced environment
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
Requires certification to operate powered industrial vehicles (reach trucks, order pickers, pallet rider, etc.) and/or other heavy machinery.
This position may require licensing for compliance with export controls or sanctions regulations.
Requires some work experience or intermediate level knowledge obtained through education, training or on-the-job experience.

Nice To Haves

Forklift certification or the ability to obtain required certifications

Responsibilities

Receive, inspect, sort, label, store, pick, pack, and ship materials accurately and efficiently
Operate powered industrial equipment such as forklifts, reach trucks, order pickers, and pallet riders to support warehouse operations
Complete inventory transactions and maintain accurate records using warehouse management systems and business software
Perform quality inspections on incoming and outgoing materials to identify damage, discrepancies, or non-conforming products
Support customer service and parts sales activities by assisting customers, processing orders, and responding to product inquiries
Maintain a safe, clean, and organized work environment while adhering to Cummins Health, Safety & Environmental (HSE) policies and procedures
Collaborate with warehouse, parts, operations, and customer service teams to meet business and customer expectations
Participate in continuous improvement initiatives focused on safety, quality, material flow, productivity, and employee development
Greet customers promptly, determine their needs, and assist them in finding the correct parts or accessories.
Process part orders, upsell relevant products, and handle cash or credit transactions accurately.
Answer questions regarding part compatibility, warranties, and installation, maintaining a high level of technical and product knowledge.