Customer Service & Operations Supervisor - Industrial Products
About The Position
Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in. Position Summary Reporting to the Product Manager, this role provides customer service support to customers, Sales Managers, and regional sales entities, both domestic and international. Responsibilities include responding to inquiries regarding products and services, entering and processing orders, addressing customer concerns, and coordinating returns for the pulp and paper industry.
Requirements
- Associate degree or equivalent related experience.
- Two to four years of customer service experience.
- Knowledge of shipping terms and conditions strongly preferred.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- SAP and Microsoft Access experience preferred.
- Ability to comply with company policies, procedures, safety requirements, and confidentiality standards.
- Professional customer-focused approach with a strong sense of urgency and commitment to timely follow-up.
- Strong problem-solving, organizational, time-management, prioritization, and independent decision-making skills in a fast-paced environment.
- Ability to accurately complete and maintain required documentation.
Responsibilities
- Prepare quotations for customers, Product Managers, and the sales team.
- Enter and expedite orders while maintaining accurate customer pricing, terms, conditions, and scope.
- Supervise and support team members to ensure effective performance and service delivery.
- Review customer orders for accuracy and completeness before order creation and release to manufacturing.
- Create customer orders in SAP and provide order confirmations to customers.
- Coordinate with vendors to fulfill order requirements.
- Partner with Logistics to coordinate delivery requirements and customer order needs.
- Communicate shipment details, delivery dates, and schedule changes to regional sales entities, Sales Managers, and customers.
- Maintain and reconcile customer consignment inventory, keeping agreement records and schedules current.
- Maintain agreed consignment and “make and hold” inventory levels.
- Provide backup support for the Customer Service Department as needed.
- Maintain documentation for quotes, customer orders, and purchase orders throughout the order process, including attaching records in SAP.
- Respond promptly to customer inquiries regarding ship dates, order status, and related requests.
- Code, approve, and submit invoices for freight, building supplies, and utilities.
- Order office and shop supplies.
- Attach inspection reports to purchase orders in SAP.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
