Customer Service Operations Associate

Wolters Kluwer • Clayton, MO

8d • Onsite

About The Position

CT Corporation, a part of Wolters Kluwer, is a leading provider of business compliance, incorporation, and licensing solutions that serves corporations, small businesses, law firms, and trademark professionals nationwide. As part of a global organization trusted by professionals across legal, business, finance, risk, compliance, and healthcare industries, CT Corporation helps organizations navigate complex regulatory requirements and maintain compliance with confidence. We are seeking a detail-oriented, customer-focused professional who enjoys research, problem solving, and managing multiple priorities in a fast-paced environment. This role is ideal for someone who thrives on accuracy, enjoys learning complex processes, and takes pride in helping clients stay compliant with licensing and regulatory requirements. As a Customer Service Operations Associate, you will work closely with internal teams and stakeholders to manage business license renewals, research filing requirements, resolve issues, and support the overall administration of customer licensing portfolios. Successful candidates are highly organized, proactive, and able to communicate effectively while balancing competing deadlines.

Requirements

• A minimum of one year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
• Ability to absorb product knowledge quickly and process information to apply to client needs
• Able to make sound business decisions and exercise discretion and judgment
• Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook

Nice To Haves

• Bachelor’s degree from an accredited college/university or equivalent B2B client service experience is preferred, not required
• Experience generating add-on sales revenue preferred
• Strong analytical and problem-solving skills, along with excellent organizational, time management and multi-tasking skills

Responsibilities

• Compiling and submitting all assigned customers renewals
• Researching any rejected renewals and corrections needed
• Issuing monthly invoices
• Building Pre-Filing summaries
• Communicating with coworkers to ensure overall management of assigned customers license portfolios
• Subject matter expert of the department, company and industry

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree