Customer Service Operations Associate
About The Position
Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance and healthcare rely on Wolters Kluwer's market leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever more dynamic world. Every day, our customers make critical decisions to help save lives, improve the way we do business, and build better judicial and regulatory systems. We help them get it right. Within Wolters Kluwer, CT Corporation contains our expert information services businesses that serve large corporations, small businesses and law firms specializing in incorporation and legal business compliance solutions and clearance and protection solutions for trademark and brand professionals. We are currently seeking dynamic Client Service Representatives to join our growing teams across the country. If you are as passionate about your future as we are, come join our team!
Requirements
- A minimum of one year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
- Ability to absorb product knowledge quickly and process information to apply to client needs
- Able to make sound business decisions and exercise discretion and judgment
- Strong analytical and problem-solving skills, along with excellent organizational, time management and multi-tasking skills
- Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook
Nice To Haves
- Bachelor’s degree from an accredited college/university or equivalent B2B client service experience is preferred, not required
- Experience generating add-on sales revenue preferred
Responsibilities
- Compiling and submitting all assigned customers renewals
- Researching any rejected renewals and corrections needed
- Issuing monthly invoices
- Building Pre-Filing summaries
- Communicating with coworkers to ensure overall management of assigned customers license portfolios
- Subject matter expert of the department, company and industry
Benefits
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
