Customer Service Officer

TD•Moncton, NB

2d•CA$45,300 - CA$63,900•Onsite

About The Position

TD Commercial Banking provides financial solutions to North American businesses. Our broad range of products and services allows us to meet the needs of our clients in every sector, providing customized solutions to build a strategy that’s right for them now, and in the future. Our quest is to deliver a first class business banking client experience and to be ”The Better Business Bank” in North America. At TD, better business bankers have a strong background in business and finance as well as the specific products they are responsible to sell and service. They have keen insight into all their clients – their industry, products, finances and markets. Better business bankers demonstrate good judgment in people, businesses and markets based on education, experience, “gut instincts” and “street smarts” The Customer Service Officer Commercial Banking provides support to one or more Account Managers across NB & PEI. The position reports to a Lead Customer Service Officer. This position is accountable to deliver a superior customer experience, support profitable business growth Maximize support for Relationship Managers to deliver top tier service to customers. Assist in building new relationships and deepening existing customer relationships. Identify and solve day to day banking issues and inquiries while also looking for opportunity to cross sell where available Be familiar with standard Microsoft Office products such as Outlook, Excel, Word etc.

Requirements

Strong oral and written communications skills are essential
Be comfortable calling and communicating with clients in both French and English
Position requires an individual who is passionate about providing superior customer service and enjoys engaging in client-focused conversations
Should be resourceful, have strong organizational skills and work successfully with minimal supervision in a fast paced, high volume environment.
Must possess the ability to multitask
Will work closely in a team environment in order to meet individual and team driven benchmarks.
Should be conscientious and detail oriented in order to mitigate any risk to the bank.
Must demonstrate the ability to be resourceful and proactive in their approach to Partner Problem Resolution and overall position responsibilities
Ability to quickly learn new systems and applications
Solid Knowledge of Microsoft Office required.

Nice To Haves

Customer service and banking experience are an asset
Ability to take ownership of a situation

Responsibilities

Maximize support for Relationship Managers to deliver top tier service to customers.
Assist in building new relationships and deepening existing customer relationships.
Identify and solve day to day banking issues and inquiries while also looking for opportunity to cross sell where available.