Customer Service Officer

BancFirst Corporation • Okemah, OK

3d • Onsite

About The Position

The CSO is responsible for Branch Management, Personnel Administration, Human Resources, Sales and Service of Bank Products, Operational Compliance, Operational and Sales Support, Financial Reporting, Accounts Payable, Building and Grounds Maintenance, Community Involvement, Departmental Support, and Special Projects. BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $12 billion bank offering personal and commercial products, trust, insurance, and investment services in fifty-nine Oklahoma communities.

Requirements

• Demonstrate excellence and expertise in the fields of financial management, administration and operations
• Excellent communication skills (both verbal and non-verbal)
• Live in Comanche County
• Proficient project and time management skills
• Knowledge of business and management principles
• Sound knowledge of finance, technology and administration
• Management and Leadership knowledge and experience

Responsibilities

• Ensure staffing of the depository and operations function within the branch is at a level necessary to meet customer demands
• Oversee, direct and organize the work of the depository and operations function
• Promote a culture of high performance and continuous improvement that values learning and a commitment to quality and customer service
• Ensure staff members receive timely and appropriate training and development
• Practice continuous communication across all branches
• Establish and monitor staff performance and development goals, assign responsibilities and hold assigned staff accountable, set objectives, establish priorities, conduct annual performance appraisals and administer salary adjustments
• Ensure workflow throughout the depository and operations function is evenly distributed and reviewed on at least a quarterly basis with department supervisors and/or employees
• Ensure execution of personnel policies and procedures as set out by BancFirst are followed
• Ensure execution of timely Annual and Mid-Year Performance Development Reviews
• Knowledge of all depository products is at a level to effectively discuss product benefits and features with customers and prospects
• Ensure CSRs/Managers/Tellers are adequately trained on all products within 12 months of hire date
• All customers are provided with a level of concern and consideration that exceeds their expectations whether interaction is by phone or in person
• Satisfactory or better audit reviews
• All internal/external audit concerns are addressed within one week of audit reports
• All reporting is submitted by dates defined
• Staff meetings are held at least bi-weekly
• Performance reviews are completed annually
• Performance standards are reviewed quarterly with each staff member and updated as needed
• Scheduling and support of CSR/Teller/Manager staff is provided on an as needed basis
• All expenses are reviewed for accuracy and documentations, initialed, and forwarded to the President within 24 hours of receipt
• Manage relationships/agreements with external partners/vendors
• All buildings and grounds are maintained at a level acceptable to management
• Assume leadership roles within in the community

Benefits

• excellent benefits
• a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed