Customer Service/Office Specialist

Kwik Lok•Cambridge, ON

9d•CA$46,000 - CA$52,000•Onsite

About The Position

This position will provide customer service, general finance and other administrative support to Kwik Lok Canada. This position wears many hats and you’ll be part of a tight-knit team providing full office support for our Cambridge, Ontario plant!

Requirements

High school diploma or general education degree (GED)
One-year related experience and/or training; or equivalent combination of education and experience.
Proficient in Microsoft Office products- strong Word and Excel skills required
ERP experience required (Microsoft Navision experience preferred)
Must be legally authorized to work in the Canada without sponsorship

Nice To Haves

The ability to speak either French and/or Spanish in addition to English is a plus
Organized, detailed orientated, have the ability to detect inconsistencies in data
Ability to work reliably and successfully in a deadline-driven environment
Can work both independently and in collaboration with others
Advanced communication skills (listening, written, and verbal)
Conveys friendly and patient atmosphere both in person and over phone
Excited about providing amazing customer service and advocating for customers
Experienced in resolving conflicts and concerns
Confident in troubleshooting and investigating to resolve issues
Seeks and accepts feedback for personal development
Experience with customs and shipping protocols and procedures

Responsibilities

Provides general accounting support for Kwik Lok Canada, including maintaining accurate financial records, processing invoices and payments, supporting customer account reconciliation, assisting with month-end close activities, and helping prepare documentation for audits and reporting.
Enters and manages orders, communicates customer needs and updates information in the ERP system (Microsoft Dynamics NAV).
Provides RSMs with Lok samples and quotes; pricing and parts availability; and advisory services for machine sales.
Assists Assembly Technicians with customer technical support services, documentation.
Responds to customer and distributor inquiries, resolves issues, and provides product and service information with accuracy and efficiency.
Initiates and processes Return Material Authorizations and credits.
Facilitates collection, storage, and distribution of bag closure samples as requested.
Assists and provides backup for the accounting team, is cross trained to provide backup and support to other departments as needed.
Performs routine filing, scanning, copying and other office duties as needed.
Moves quickly and efficiently while maintaining customer service-oriented communication to internal and external partners of the company.
Receives and responds to telephone, email, fax and mail inquiries in a timely manner.
Complies with Kwik Lok’s Global Food Safety program. Ensures visitors follow protocols.