Customer Service & Office Coordinator

the Opportunity•Louisville, KY

11d•Onsite

About The Position

Hidden Talent is hiring a Customer Service & Office Coordinator for The Door Store & Windows, an established Louisville company serving homeowners, builders, contractors, and design professionals. This role is ideal for someone who enjoys helping customers, keeping things organized, and being a dependable part of a close-knit team. You'll be one of the first people customers interact with while also providing important administrative support to the sales team and helping keep day-to-day office activities running smoothly. This is not a high-pressure sales position. We're looking for someone who is friendly and professional, but who also genuinely enjoys structure, accuracy, follow-through, and getting the details right.

Requirements

Enjoy working in an organized environment with clear processes and expectations.
Take pride in completing work accurately and thoroughly.
Are patient, professional, and helpful when working with customers.
Naturally keep track of details, deadlines, and follow-ups.
Are dependable and consistent in your work.
Stay calm and organized when several people need your assistance.
Communicate clearly and professionally by phone, email, and in person.
Enjoy supporting a team and being someone coworkers can rely on.
Are comfortable with routine administrative responsibilities.
Can learn new software, products, and processes.
Previous experience in customer service, reception, administrative support, office coordination, or sales support is preferred.

Nice To Haves

Experience in construction, building products, home improvement, or a showroom environment is a plus, but it is not required.

Responsibilities

Welcome customers and visitors and provide a friendly, professional first impression.
Answer incoming calls and direct customers to the appropriate team member.
Assist customers with questions and provide timely, courteous support.
Provide day-to-day administrative support to the sales team.
Enter and maintain accurate customer, sales, and project information.
Assist with quotes, orders, sales documents, and other paperwork.
Help track orders, project information, schedules, and important dates.
Communicate updates between customers and internal team members.
Maintain organized records, documents, and customer information.
Follow established processes and make sure important details don't fall through the cracks.
Support general front office and administrative needs.