Customer Service/Office Administration

Donovan Marine • Bessemer, AL

10h • $19 - $22 • Onsite

About The Position

Engineered Marine Products (Bessemer, AL) is growing and looking to add an additional customer service representative. We are a company that is privately owned, employee focused, and an innovative leader in the marine industry. We are looking to hire an experienced individual, who can excel in this Customer Service role, to assist with both our current and new customer base.

Requirements

• Excellent verbal and written communication skills.
• Proficient in Excel, Word, Outlook and other computer skills.
• Exceptional organizational and time-management skills.
• Sharp analytical and problem-solving skills.
• Meticulous and diligent.
• Able to sit, stand and move around for long hours at a time.
• Multitasking.

Nice To Haves

• Prior experience as a customer service representative preferred (not required).

Responsibilities

• Answer incoming customer calls & emails, process customer orders, invoice quickly/accurately, process credits/RGAs, & update tracking numbers.
• Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with our customers.
• Maintain/update customer information in the customer service database.
• Work with the management team to stay updated on product knowledge and be informed of any changes in company programs and policies.
• Monitor inventory, while speaking with customers, and notify production department of inquiries to ensure optimal finished goods inventory levels.
• Other office duties as assigned.

Benefits

• Healthcare benefit options (BCBS Health & Dental) after 90-day probation period
• Paid sick days after 90-day probation period
• Company matching 401k after 1,000 hours of employment
• Two-weeks of paid vacation time after one year of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed