Customer Service Member

Gold Medal Environmental - Apple Valley Waste Inc • Charles Town, WV

4d

About The Position

The Customer Service Member is responsible for supporting key operations within the waste management and recycling industry. This role contributes to the organization’s success through strong execution, collaboration with cross-functional teams, and a commitment to safety, service quality, and operational excellence.

Requirements

• High school diploma or equivalent.
• 1--2 years of customer service experience, preferably in a call center or service-oriented environment.
• Strong communication skills, both verbal and written.
• Ability to handle stressful situations and resolve conflicts effectively.
• Proficiency in Microsoft Office Suite and CRM software.
• Detail-oriented with excellent organizational skills.
• Ability to work independently and as part of a team.

Nice To Haves

• Knowledge of the waste management industry is a plus.
• Bilingual preferred but not required

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Address and resolve customer complaints with empathy and professionalism.
• Process service requests and coordinate with internal teams to fulfill customer needs.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell additional services to existing customers.
• Follow up with customers to ensure satisfaction and gather feedback.
• Collaborate with other departments to resolve complex customer issues.
• Process Payments.

Benefits

• Competitive salary + performance-based bonuses.
• Real career growth opportunities as we expand.
• Strong leadership team focused on operational excellence.
• Full benefits: medical, dental, vision, 401(k) match.
• Paid time off + holidays.
• Company-provided gear and PPE for operations jobs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED