Customer Service Market Coordinator- West Coast

Vesta Home•Los Angeles, CA

4d•$50,000 - $65,000•Remote

About The Position

Showroom exists to create inspirational spaces and aspirational experiences through world-class design, service, and technology. And Vesta is a critical component of Showrooms’ vision, allowing our clients to leverage world class design, inventory and logistics capabilities. Showroom, the US’s largest interior design and staging firm, seeks a results-driven, detail-oriented, and client-focused East Coast Market Coordinator to join our innovative team. Partnering cross-functionally, you will be at the forefront of our client communications for Showroom, with a focus on administrative detail and follow-up. This role requires the ability to work on a PST (Pacific Standard Time) schedule.

Requirements

Excellent communication skills and problem solving skills.
Self-motivated, proactive, and able to work independently.
Excellent time management skills in a quick paced environment.
Inhabits a client focused personality that has a friend tone to match Vesta’s brand voice.
Ability to multitask and prioritize your day accordingly.
This role requires the ability to work on a PST (Pacific Standard Time) schedule.

Responsibilities

Manage day-to-day conversations with clients directly on all post purchase processes, including scheduling of trips, feedback requests, and move out coordination.
Work with accounting to ensure payments are up to date in a timely manner.
Work with sales operations to ensure contracts are correct and addendums are sent in a timely manner.
Be the voice of the client- help guide them into making decisions that benefit them and Vesta alike, and route clients to the proper departments in a timely manner, while ensuring their issues are resolved.
Become an expert in our service selection to help customers pick their service best suited for their needs and schedule.
Communicate commonly asked questions, concerns, and customer feedback, which are used by the Customer Success team to drive product improvements.
Keep CRM and internal database up to date with detailed notes.
Understand capacity of our fleet by market, and schedule accordingly.
Keep to our 3 hour email response SLA - Coordinate projects and maintain client expectation by work.
Work cross functionally with operations, sales, design to bring each project across the finish line and provide excellence in design and client satisfaction.