Client Success Manager, Mid Market - West Coast
About The Position
As a Client Success Manager, you’ll play a crucial role in building and maintaining strong relationships with Progyny’s growing sector of mid-market employer clients. In the role, you’ll manage client accounts, provide on-going relationship support, and lead opportunities for growth and upsells. Progyny is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians. Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs. Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.
Requirements
- 3-5 years of experience in Client Success, Account Management, or relationship management, ideally within the employer benefits or insurance industries
- Proven track record of working with mid-sized employers for client relationship management and consultation within health care benefits segment
- Excellent negotiation, collaboration, and listening skills
- Excellent messaging, positioning and presentation of information for client impact
- Strong project management skills
- Strong business and financial acumen
- Ability to work under pressure and prioritize responsibilities
- Prior success in a fast-growing organization
- Resides in the West Coast region of the US
- Ability to travel up to 15–20% as needed
- Candidates must be based in the United States.
- Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.
Responsibilities
- Establish, cultivate and manage the customer relationship at multiple levels, serving as a healthcare consultant and trusted business advisor and deliver customer-centric solutions
- Build relationships with consultants and brokers, recognizing the value they bring to our clients
- Successfully manage upsells of new product lines and renewals of current clients
- Effectively plan, negotiate and influence the interactions and relationships with customers, their brokers / consultants and internal team members to achieve strategic account goals
- Deliver regular reporting to customer including plan performance and service results
- Create and clearly articulate the value story, trend drivers and tracking of solutions performance to the customer
- Develop a strategic plan for a mid-market size book of business to efficiently meet role objectives
Benefits
- Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group
- Menopause and midlife care
- Health, dental, vision and life insurance options for employees and family
- Free in-person, virtual and text-based mental health and wellness support
- Paid time off, including vacation, sick leave, personal days and summer flex time
- Company equity
- Bonus program
- 401(k) plan with company match
- Access to on-demand legal and financial advice
- Learning and development programs to help you grow professionally and a mentorship program
- Company social events to include annual volunteer day and donation matching
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
