Customer Service Manager - Boston, MA
About The Position
The Customer Service Manager defines and implements service operations strategies, ensuring alignment with corporate objectives and driving excellence in service delivery across all business units. Your role: Provides inputs towards the development of advanced, scalable operational frameworks for new service offerings, ensuring these frameworks are integrated seamlessly with existing systems and can support future growth. Drives transformational changes in service operations by enforcing our service delivery plan that address complex operational challenges and deliver significant improvements in efficiency and effectiveness. Establishes and enforces rigorous standards for quality, compliance, and regulatory adherence across all service operations, ensuring that all processes meet the highest legal and operational requirements. Supports strategic account planning by contributing service insights and identifying new opportunities to enhance customer experience. Manage daily reports, run daily service team meetings, and attend hospital environment of care meetings.
Requirements
- 2+ years of experience in medical device service operations or biomedical engineering
- Experience working with or supporting Diagnostic Imaging or large healthcare systems.
- Bachelor's OR Minimum 1+ years of experience with Master's in areas such as Service Delivery, Service Operations or equivalent.
- Demonstrated experience managing cross-functional projects involving multiple stakeholders and departments.
- US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
- Must reside within commuting distance to Boston, MA.
Responsibilities
- Provides inputs towards the development of advanced, scalable operational frameworks for new service offerings, ensuring these frameworks are integrated seamlessly with existing systems and can support future growth.
- Drives transformational changes in service operations by enforcing our service delivery plan that address complex operational challenges and deliver significant improvements in efficiency and effectiveness.
- Establishes and enforces rigorous standards for quality, compliance, and regulatory adherence across all service operations, ensuring that all processes meet the highest legal and operational requirements.
- Supports strategic account planning by contributing service insights and identifying new opportunities to enhance customer experience.
- Manage daily reports, run daily service team meetings, and attend hospital environment of care meetings.
Benefits
- Generous PTO
- 401k (up to 7% match)
- HSA (with company contribution)
- Stock purchase plan
- Education reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
