McHenry--Customer Service Manager

Binny's Beverage Depot•McHenry, IL

10h•$19 - $24

About The Position

The Customer Service Manager reports to and assists the General Manager and Assistant Store Manager with daily operations, motivating and inspiring the team to achieve store goals. The role focuses on the customer experience through active supervision and strengthening the service culture, while providing a strong leadership presence in the store and enforcing company policies and procedures, including safety and security. The manager helps lead, train, coach, and support store associates; contributes to hiring, scheduling, merchandising, sales promotions, and inventory management; and works with store management to identify performance opportunities and increase sales. The position also performs store associate duties as needed and other duties assigned by managers.

Requirements

Must be at least 21 years of age.
1–2 years of retail management experience, with supervisory and training/coaching skills.
Full-time availability to work evenings, weekends, and holidays as scheduled; consistent and regular attendance is required.
Strong interpersonal skills and the ability to build constructive, effective relationships with staff and customers and communicate confidently.
Ability to influence at all levels, work effectively within a team, and be assertive in driving successful management strategies.
Strong comprehension and excellent written and oral communication skills; ability to read small type.
Strong organizational and time-management skills, ability to multitask, and attention to detail.
Ability to operate business machines and electronic devices, including scanners, phones, and computer keyboards.
Ability to count cash and make change accurately.
If necessary, ability to pass applicable alcohol training and maintain a current certification card.
Ability to repeatedly lift 40–50 pounds.
Ability to stand and/or walk for extended periods.
Ability to follow directions and complete assignments.
Ability to repeatedly walk up and down stairs.
Ability to work in cold areas.

Responsibilities

Create a welcoming environment for customers and respond promptly to their inquiries and needs.
Observe staff customer interactions and provide instructions and guidance to improve the customer experience.
Demonstrate leadership through strong customer service, driving sales, handling difficult or complicated sales, and organizational skills.
Conduct new employee orientations and train and coach Store Associates.
Use company tools to diagnose opportunities and develop action plans to improve performance.
Communicate regularly with the General Manager and Assistant Manager about business strengths, opportunities, and trends to increase sales.
Communicate regularly with the General Manager and Assistant Manager about staff strengths and development opportunities.
Provide staff with direction, support, and ongoing performance feedback.
Assist with hiring and actively recruit to fill open positions according to business needs.
Ensure company standards for store and associate appearance are met.
Assist with planning and adjusting schedules to maximize sales while following payroll expectations.
Plan, coordinate, and execute merchandising and sales promotions on time, ensuring pricing and signage are accurate.
Participate in continued education, including product knowledge and professional development.
Assist the management team with inventory management.
Perform Store Associate duties while functioning as Customer Service Manager.
Perform other duties as directed by managers and supervisors.
Enforce company policies and procedures, including safety and security.