Customer Service Manager

Albertsons Companies • Newton, MA

4d • $22 - $32 • Onsite

About The Position

As a Customer Service Manager, you’ll lead our front‑end operations and set the tone for exceptional service. You’ll support and coach team members, ensure smooth and efficient checkout experiences, and handle customer concerns with professionalism and care. Whether you’re assisting at the register during a rush, mentoring associates, or keeping the service area running seamlessly, you’ll play a key role in creating a welcoming and positive store atmosphere. Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.

Requirements

• Friendly, organized, solutions‑focused
• Strong communication and leadership
• Calm, professional approach to customer concerns
• Ability to lead teams in a fast‑paced environment
• Strong problem‑solving and decision‑making
• Solid multitasking and time‑management skills
• Retail operations and customer service best practices
• POS and front‑end processes
• Train, support, and motivate team members
• Maintain service standards and operational efficiency
• Step into any front‑end role as needed
• High school diploma or equivalent preferred
• Must be at least 18 years old
• Retail leadership experience strongly preferred
• Occasional travel for training or development
• Flexible availability including evenings, weekends, and holidays
• Ability to work 40 hours/week
• Comfortable standing, walking, and performing repetitive tasks

Responsibilities

• Oversee daily operations of checkout and customer service desk areas.
• Lead, train, coach, and supervise front‑end associates, including clerks, checkers, baggers, CSRs, and service desk staff.
• Model and promote excellent customer service behaviors—friendly, responsive, and knowledgeable interactions.
• Manage staffing levels, scheduling, associate performance reviews, and discipline when needed.
• Ensure compliance with company policies and all applicable state/local/federal laws.
• Achieve department goals for sales, labor, shrink, bag/supply costs, and customer satisfaction.
• Perform and support front‑end tasks (checker, bagger, service desk) when necessary.
• Act as Manager‑on‑Duty when Store leadership is not present.
• Maintain a safe work environment and act quickly on any safety issues.
• Support store merchandising, organization, and overall presentation standards.

Benefits

• Competitive wages paid weekly
• Access to up to 50% of your earned wages before payday, via our partnership with Stream
• Associate discounts
• Medical
• Dental
• 401k
• Time off (vacation, holidays, sick pay)
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve
• Medical, dental, vision, disability and life insurance
• Sick pay
• PTO/Vacation Pay or Flexible Time Off
• Paid holidays
• Bereavement pay
• Retirement benefits (pension and/or 401k eligibility)
• Quarterly bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED