Customer Service Manager - Sangamon
Schnuck Markets, Inc.
•Onsite
About The Position
This position involves managing customer service operations, including supervising checkout staff, performing service center duties, and ensuring customer satisfaction. The role requires regular and reliable attendance, and the ability to perform all duties of a checker and customer service person. The Customer Service Manager will also be responsible for creating schedules for various front-end roles to ensure adequate coverage.
Requirements
- Regular, reliable attendance is an essential function of the job.
- All duties of checker and customer service person (see specific profiles)
- Minimum of six months employment with Schnucks preferred (for Store/Facility Teammates)
- Minimum of one year employment with Schnucks preferred (for Store Support Center Teammates)
- Must be in good standing (not on a performance improvement plan or active discipline)
- If invited for an interview, must have manager approval based on performance
Responsibilities
- Provide friendly and courteous service to customers
- Ensure customer satisfaction
- Supervision of checkers and baggers to maximize efficiency of checkout process
- Write schedule for baggers, checkers, U-scan and service center ensuring proper coverage during all business hours
- Perform all service center duties including but not limited to utility payments, money grams, lottery, cash drawer audits, and store safe management
- Other duties may be assigned at the discretion of store management
Benefits
- healthcare
- dental
- vision
- retirement
- life insurance
- tuition reimbursement
- paid time off
- teammate discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
