Harvest Market Customer Service Manager

Niemann Foods•Ann Arbor, MI

7d•$17 - $22•Onsite

About The Position

The Customer Service Manager is responsible for providing genuine customer service, supervising and managing the front-end team, and directing and coordinating effective training. This role involves enforcing front-end policies and procedures, including safe and cash accountability, labor control, gaining product knowledge, and working in a safe manner while fostering the Niemann Harvest Market culture. The manager will deliver superior guest service and ensure absolute customer satisfaction, lead and motivate front-end staff, and learn and use the GUEST program (Greet Customers, Be sincere, Use a smile, Project a friendly manner, Engage the customer in casual conversation, Show respect toward customers purchases, Thank them).

Requirements

High school diploma or general education degree (GED); One to three months related experience and/or training; Or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Write routine reports and correspondence.
Speak effectively before groups of customers or Associates of organization.
Basic math concepts (addition, subtraction, division, multiplication, percentages and sales per associate hour)
Slip resistant shoes with closed toe and heel
Ladder
Stepladder
Uniform per store policy
Regularly (Over 2/3 of the time) Stand, Walk, Use hands to finger, handle, or feel, Reach with hands and arms, Stoop, Kneel, Crouch, Communicate with associates and customers, Lift and/or move up to 15 pounds
Frequently (Between 1/3 to 2/3 of the time) Overhead lifting, Climb, Balance, Lift and/or move up to 25 pounds
Occasionally (Less than 1/3 of the time) Sit, Crawl, Smell, Lift and/or move up to 50 pounds
Vision Close, Distance, Peripheral, Depth perception, Ability to adjust focus, Ability to distinguish colors
Leadership skills
Integrity
High Energy Level
Ability to multi-task

Nice To Haves

Passion/purpose
Foodie/farmer
Thirst for knowledge/curious/inquisitive
People enthusiast/outgoing
Genuine
Good communicator/desire to share
Trendy/fun
Honest
Techie

Responsibilities

Delivers superior guest service and ensure absolute customer satisfaction
Lead and motivate front end staff to ensure they are giving the best customer service possible
Learns and uses the three E’s: Engagement, Educate, Empowerment
Learns and uses the GUEST program
Maintains cleanliness on the front end including check lanes, service desk, carts and cart vestibule area
Understands all aspects of the cashier position including produce identification
Responsible for company assets including safe funds, bank deposits, and cash accountability
Monitors front end transactions to ensure proper handling of product
Is accountable for services handled at the service desk
Answers incoming calls using proper phone etiquette
Works closely with all departments, communicates customer feedback
Develops and implements weekly schedule for the front end using weekly store projections
Monitors front end coverage and makes adjustments for customer volume
Enforces company audit policy
Interviews and hires
Trains and coaches Front End team as needed
Recommends Associates for advancement or special recognition
Controls and monitors cashier and bookkeeping over/shorts
Is attentive to Bottom of the Cart
Works towards achieving company items per minute standards
Review labor and bookkeeping reports and take appropriate action
Review refund logs for proper authorization and balancing
Ensures compliance with Government Regulations regarding link card, WIC, weights and measures, Health Department regulations and purchase of tobacco, liquor and lottery products
Control store expenses through proper ordering of front end supplies, merchandising, care and maintenance of front end equipment.
Ensures compliance to Western Union Anti-Money Laundering act by monitoring and reporting suspicious activity
Follows all store and department policies and procedures
Follows safety policies and procedures; is a safety role model
Other duties as assigned by supervisor