Harvest Market Customer Service Manager

Harvest Market (Niemann) (Niemann Foods) • Ann Arbor, MI

8d • $17 - $22 • Onsite

About The Position

The Customer Service Manager is responsible for providing excellent customer service, supervising and managing the front-end team, conducting effective training, enforcing front-end policies and procedures (including safe and cash accountability), labor control, gaining product knowledge, and working in a safe manner while fostering the Niemann Harvest Market culture.

Requirements

• High school diploma or general education degree (GED)
• One to three months related experience and/or training
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Write routine reports and correspondence
• Speak effectively before groups of customers or Associates of organization
• Basic math concepts (addition, subtraction, division, multiplication, percentages and sales per associate hour)
• Slip resistant shoes with closed toe and heel
• Ladder
• Stepladder
• Uniform per store policy

Nice To Haves

• Equivalent combination of education and experience

Responsibilities

• Delivers superior guest service and ensure absolute customer satisfaction
• Lead and motivate front end staff to ensure they are giving the best customer service possible
• Learns and uses the three E’s: Engagement, Educate, Empowerment
• Learns and uses the GUEST program
• Greet Customers. Be sincere
• Use a smile. Project a friendly manner
• Engage the customer in casual conversation
• Show respect toward customers purchases
• Thank them
• Maintains cleanliness on the front end including check lanes, service desk, carts and cart vestibule area
• Understands all aspects of the cashier position including produce identification
• Responsible for company assets including safe funds, bank deposits, and cash accountability
• Monitors front end transactions to ensure proper handling of product
• Is accountable for services handled at the service desk
• Answers incoming calls using proper phone etiquette
• Works closely with all departments, communicates customer feedback
• Develops and implements weekly schedule for the front end using weekly store projections
• Monitors front end coverage and makes adjustments for customer volume
• Enforces company audit policy
• Interviews and hires
• Trains and coaches Front End team as needed
• Recommends Associates for advancement or special recognition
• Controls and monitors cashier and bookkeeping over/shorts
• Is attentive to Bottom of the Cart
• Works towards achieving company items per minute standards
• Review labor and bookkeeping reports and take appropriate action
• Review refund logs for proper authorization and balancing
• Ensures compliance with Government Regulations regarding link card, WIC, weights and measures, Health Department regulations and purchase of tobacco, liquor and lottery products
• Control store expenses through proper ordering of front end supplies, merchandising, care and maintenance of front end equipment
• Ensures compliance to Western Union Anti-Money Laundering act by monitoring and reporting suspicious activity
• Follows all store and department policies and procedures
• Follows safety policies and procedures; is a safety role model
• Other duties as assigned by supervisor

Benefits

• Medical, Dental, and Vision Insurance
• Flexible Spending Accounts (Medical and Dependent Care)
• Life Insurance
• Voluntary Benefits
• MI Earned Sick Time (ESTA)
• Retirement Plans
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED