Customer Service Manager
About The Position
We’re looking for a friendly, organized, and solutions-focused Customer Service Manager to lead our front-end team and ensure every customer leaves with a great experience. In this role, you’ll oversee the daily operations of the customer service and checkout areas, support and coach team members, and handle escalated customer concerns with professionalism and care. You’ll be responsible for overseeing shift schedules, maintaining a clean and welcoming environment, and ensuring smooth, efficient service at all times. Whether you’re jumping in to assist during a rush or mentoring staff on best practices, you’ll be setting the tone for exceptional service and perfecting the art of fresh, friendly shopping. If you have experience in retail leadership, strong communication skills, and a passion for creating positive customer experiences, we’d love to have you on our team!
Requirements
- Experience in retail leadership
- Strong communication skills
- Passion for creating positive customer experiences
- Take pride in the work you do, whether big or small.
- Believe that food is central to all our lives.
- Helping customers and fellow associates gives you energy.
- Smiling and making others smile is your favorite.
- Eager, willing, and wanting to learn & grow.
- Believe that being a part of your community matters.
Responsibilities
- Oversee the daily operations of the customer service and checkout areas.
- Support and coach team members.
- Handle escalated customer concerns with professionalism and care.
- Oversee shift schedules.
- Maintain a clean and welcoming environment.
- Ensure smooth, efficient service at all times.
- Assist during a rush.
- Mentor staff on best practices.
Benefits
- Competitive wages paid weekly
- Access to up to 50% of your earned wages before payday, via our partnership with Stream
- Associate discounts
- Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
- Time off (vacation, holidays, sick pay).
- Leaders invested in your training, career growth and development
- An inclusive work environment with talented colleagues who reflect the communities we serve
- Medical insurance
- Dental insurance
- 401k
- Vision insurance
- Disability insurance
- Life insurance
- Sick pay
- PTO/Vacation Pay or Flexible Time Off
- Paid holidays
- Bereavement pay
- Retirement benefits (pension and/or 401k eligibility)
- Quarterly bonus (if applicable)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
