Customer Service Manager

Midwest Refrigerated Milwaukee, Inc.•Belvidere, IL

17h•Onsite

About The Position

The Customer Service Manager is primarily responsible for the daily activities of the shipping and receiving office and the CSR office, it interacts with all staff members and will be required to float between the different activities in the Shipping and CSR office’s as customer activity and the needs of the company dictate. Individuals serving in this position must have the following skills and abilities.

Requirements

High School Diploma or equivalent
Strong computer skills and etiquette
SAP experience not required but helpful
Strong phone skills and etiquette
Good problem solving and decision making skills
Positive attitude
Basic math and reading skills
Be able to follow instructions closely
Be able to function effectively in a team and fast pace environment
Ability to work with different levels of management
Ability to read/write in English

Nice To Haves

SAP experience

Responsibilities

Customer service for facility customers & problem resolution
Schedule inbound and outbound delivery appointments
Manage the paperwork flow between the shipping & receiving office and warehouse
Mediate to resolve driver problems with loads
Accurately process paperwork in the computer system – order and receipt entry
Communicate effectively
Perform such duties and assume such other responsibilities as may be required to accomplish the essential job functions as directed by management
Enforce company and customer inbound/outbound policies and procedures with office staff
Manage office staff so everyone is on task and work is getting completed
Office staff training
Assure that all MRS policies and procedures are followed
Provide input and recommends disciplinary actions when necessary
Participates in the hiring of new office staff
Monitor employee performance and coach for improvement
Food Safety / Food Defense
Pallet Management