Customer Service Manager - Miramar, FL

Compass Group•Miramar, FL

1d•Onsite

About The Position

CBC Specialty Beverage is a leading national distributor of premium coffee, espresso, and tea to the foodservice industry. With over 35 years of success in the Chicagoland area, we have built a strong reputation for quality, service, and innovation. As we continue to experience rapid growth, we are seeking a highly motivated individual to join our Customer Service team and contribute to our ongoing success.

Requirements

Strong written and verbal communication skills, with the ability to interact professionally with both customers and internal teams
A self-starter who can effectively manage multiple priorities and projects in a fast-paced environment
Proven customer service skills and a solid understanding of the service or hospitality industry
Ability to quickly learn product offerings and confidently communicate key information to customers
Strong organizational skills and attention to detail to support accurate account management and follow-through

Nice To Haves

Experience in the foodservice, beverage, or hospitality industry
Prior experience in customer service or account management role
Familiarity with CRM or order management systems
Strong organizational and time-management skills with a high level of attention to detail
Ability to assess customer needs and recommend appropriate product solutions
Demonstrated ability to build and maintain positive customer relationships

Responsibilities

Build and maintain strong customer relationships by serving as the primary point of contact for all matters related to assigned accounts
Communicating client needs clearly and efficiently to internal teams, including coordinating requests for training, tastings, and service support
Manage customer account maintenance, including updating records, addressing back-ordered products, and handling communications related to statements, invoices, and payments
Ensure a high level of customer satisfaction by providing timely, accurate, and solution-oriented support across all touchpoints