Construction Customer Service Manager

LGI Homes•Jacksonville, FL

1d•Onsite

About The Position

Join LGI Homes as a Customer Service Manager in the Jacksonville Area. As one of the World’s Most Trustworthy Companies and a Top Workplace in the USA, LGI Homes has built a reputation for homebuilding excellence. We are looking for a self-motivated candidate who is eager to immerse themselves in our systems, culture, and commitment to quality. The Customer Service Manager will play a critical role in managing warranty requests for LGI Homes’ communities. This position is responsible for efficiently addressing and resolving customer warranty issues, ensuring that all work meets our high standards by overseeing and enforcing the scope of work for subcontractors and vendors, and ensuring timely completion and adherence to budget. The Customer Service Manager will also supervise construction processes to meet customer satisfaction and quality expectations in the absence of other construction managers. This role will step in to conduct homeowner orientations as needed, ensuring smooth communication and a seamless warranty process.

Requirements

Customer-oriented attitude
Exceptional communication skills
Exceptional organizational skills
Team player
Aptitude for multi-tasking
Ability to meet deadlines
Ability to build relationships with team members, vendors, and customers.

Nice To Haves

Two years of experience within a residential construction environment is preferred.

Responsibilities

Manage warranty requests for LGI Homes’ communities.
Efficiently address and resolve customer warranty issues.
Oversee and enforce the scope of work for subcontractors and vendors.
Ensure timely completion and adherence to budget for warranty work.
Supervise construction processes to meet customer satisfaction and quality expectations in the absence of other construction managers.
Conduct homeowner orientations as needed.