Customer Service Manager (Route Manager)

Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes • Dartmouth, NS

29d • Onsite

About The Position

Canadian Linen and Uniform Services Company is looking for an experienced Route Supervisor/Customer Service Manager who will be responsible for the overall daily supervision of driver’s on assigned routes. The ideal candidate will need to have prior experience in route supervision in a fast-paced environment.

Requirements

• Valid driver's license with clean driving record (we require a Driver’s abstract)
• 2+ years of Customer Service, Account Management, Delivery Driving and/or Sales experience
• 2+ years of management experience (including training and development)
• Working knowledge of Microsoft Office (Outlook, Word and Excel)
• Ability to meet the physical requirements of the position (including the ability to lift up to 50 lbs. on a regular basis)
• Customer-focused and detailed oriented
• Excellent communication and interpersonal skills
• Excellent time management and problem-solving skills

Nice To Haves

• Bachelor's degree is preferred but equivalent experience will be considered

Responsibilities

• Direct, supervise and manage drivers and assigned routes
• Develop strategies to optimize route productivity
• Train new employees in use of equipment, safety and driving hazards
• Provide employee supervision and problem solving
• Ride with drivers to detect errors in driving the vehicle or servicing accounts
• Direct research into causes of customer complaints
• Assist in researching, analyzing, designing and implementing routes
• Design and implement safety policies and procedures
• Maintain employee and customer retention rate through active communication and problem-solving efforts
• Create presentations and other management-level reports
• Performs other duties as assigned or requested

Benefits

• Job stability: Canadian Linen has been employing people for over 100 years in Canada
• Competitive pay rate
• Great benefits and employee assistance program
• Ongoing training and mentoring
• Great teammates and collaborative work environment
• Consistently growing company that promotes from within

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree